Exceptional Customer Experiences

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Opticote is proud to share the following exceptional customer experiences. It is the goal of every member of the Opticote team to be cooperative, dependable, and fast - and we believe it is this philosophy that has enabled us to deliver top-quality coatings to our customers for more than 30 years.

Bob Vereen, Precept Ministries International

Your Experience:

Rarely do you find a company with such excellent customer service! When I experienced a small problem with the coating on my glasses, they immediately and graciously fixed the problem! They were very prompt in getting the job completed and the product back in my hands! It is difficult to find a company these days that has excellent customer service. Opticote's customer service was gracious, helpful, and fast with a solution!

Thanks, Opticote!

Sincerely,
Bob Vereen
Precept Ministries International
(April 2010)

A.J. Shain, North Central Ophthalmics

How long have you been a customer?
13 years

Your Experience:
I am very proud to be a long-standing customer of Opticote. Over the years, there have been many changes in processes but the quality of product and customer care have always remained superior to all. In the last year or so, I have noticed a significant change in the work-in-process time, in that I can now receive most of my coatings within a 24 hr turnaround time when it used to take several days. This change was monumental for our customers! I have no doubt that this amazing change was due to all of the hard work, creativity, and diligence of your entire staff at Opticote and we thank you. The sales team and the customer service team have always gone above and beyond the call of duty for us and continue to treat us like family. To the entire staff at Opticote, Bravo! and thank you!

A.J. Shain - N.C.O

(January 09)

Kristal Friedrichsen, Pech Optical Group

How long have you been a customer?
As long as I can remember.

Your Experience:
I feel that you have been very easy to work with, and I am pleased to visit with your customer service department. They take care of their customers. The jobs we do send to you seem to come back within the 5-7 day window. Thank you, and we look forward to sending you jobs in the future.

Kristal Friedrichsen

(January 09)

Tammy Goebel, DBL Labs

Your Experience:
Not only does Opticote have friendly customer service, good quality product, and great turnaround time. There have been a few times when I would call Opticote to rush a job for me, for same day service, mirror and backside AR and they would do it. "Amazing". I truly am impressed with the Opticote staff. Keep up the good work!

Sincerely,
Tammy Goebel

(January 09)

Darlene Wright, QK Optical Company

How long have you been a customer?
25 years

Your Experience:
Your turnaround is exceptional. I appreciate the questions (when customer service calls about coating).

(January 09)

Heather Keith, Professional Ophthalmic Labs

How long have you been a customer?
11+ years

Your Experience:
Customer Service is always very helpful, and Opticote's turnaround time is so fast. I enjoy working with everyone there and look forward to many more years to come!!

(January 09)

Rick Bongiovanni, Ocala Eye Optical

How long have you been a customer?
1 year

Your Experience:
We have tried just about all AR companies. My Illusion HP lenses hold up better than any other. My eyeglasses are constantly bumping into the lensometer as I do nearly all finishing in our lab. My lenses are still in excellent condition. Normally, with other AR coatings, my lenses are scratching within just a few days. My lenses are over a year. Did I mention I have 2 small children who also bump my glasses with their toys and such on a regular basis? I believe the Illusion HP to be better than Crizal Alize!! We all at Ocala Eye are happy with Opticote.

(January 09)

Stan Balka, Meridian Optical

Your Experience:
I received the yellow mirror. It's actually my first mirror and I can't tell you how cool my eyes felt in the sun. Normally, even with Polarized lenses, my eyes would burn - not now. Thanks!
 
Stan Balka
General Manager, Meridian Optical

(January 09)